Victorian Farmers Direct
Frequently Asked Questions
How do I place an on-line order?
Orders can be made once you have registered via our on-line shopping site. When registering you will need to enter a few details like your name, contact details and delivery address and choose a password.
Once you have registered and have your password you then won’t have to re-enter all your personal or address details next time you shop.
Please keep your account details and password secret, as you would be liable for any unauthorised use of your account.
How do I change my repeating order?
You can change your repeating order two ways.
You can either click on the link in your order reminder email or you can log on to our website and then click on ‘Order Calendar’ on the left side of the home page.When the calendar opens, click on your up coming repeating order-it will be highlighted in green.
Make any changes you need to make then update and checkout.
How do I pay?
Payment is made by secure on-line payment using Mastercard or Visa. We are unable to accept cheques or cash on delivery.
Do I have to be home to receive the order?
You do not need to be home so please leave out your esky and your delivery will be placed inside. You can also indicate delivery instructions when placing your order.
The driver will deliver your order to the front door, or, if you ask, may bring your order inside.\
Do you deliver to offices and businesses?
Yes, we deliver to offices and all types of businesses with fresh milk and fruit boxes popular products.
Do you charge for delivery?
We charge a modest $2.00 per delivery fee Monday to Friday to cover our costs.
Your delivery fee will be added to your total at checkout and appear on the bottom of your invoice.
Is there a minimum order?
There is no minimum order.
What if something I order is not available?
Sometimes we will sell out of a particular item you have ordered or it may not be available from our supplier for some reason. If that happens we may substitute that product for another product of similar type and price,
What if there is a price difference for a substituted product?
If the substituted product is equal or more in price than your ordered item, we will not charge you the difference.
What are my order cut-off times?
You can place orders up until 3.00pm two days before your delivery day. Example: Order by 3.00pm Saturday for Monday delivery.
Do I receive a Tax Invoice?
No, however you can access a copy of your Tax Invoice in your account online.